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FAQs

PrestigePurse Help Center

Your Go-To Guide for Everything Handbags

Have a question? You’re in the right place. Whether it’s about our products, shipping, returns, or anything else  we’ve made it easy to find the answers you need. Still need help? Reach out anytime at support@prestigepurse.store  for quick assistance.

1. What does PrestigePurse offer?

PrestigePurse specializes in elegant, high-quality handbags designed for everyday confidence. From sleek crossbodies to spacious totes, our collection blends timeless style with practical features so you can carry fashionably, wherever life takes you.

2. How do I choose the right handbag?

Here’s a quick guide:

  • Need space? Choose a structured tote

  • Hands-free on the go? Try a crossbody

  • Dressing up? Go for a mini or clutch

Each product page includes detailed specs and photos. Still unsure? Reach out to us we’ll help you find your perfect match.

3. What materials do you use?

Our handbags are crafted from:

  • Faux Leather : Durable, sophisticated, and cruelty-free

  • Premium Fabrics : Lightweight and stylish

  • High-Quality Hardware : Built to last

4. How should I care for my handbag?

  • Faux Leather: Wipe gently with a damp cloth. Avoid prolonged sunlight exposure.

  • Fabric Bags: Spot clean with mild soap. Air dry only.

Always check the product page for care instructions specific to your item.

5. How do I place an order?

It’s easy:

  1. Browse our collection

  2. Add your favorite item(s) to the cart

  3. Proceed to checkout and complete your payment

  4. Watch for your confirmation email

6. What are the shipping details?

  • Processing Time: 1–2 business days

  • Shipping Time: 4–8 business days

  • Total Delivery Time: 5–10 business days

  • Shipping Fee: Flat rate of $5

  • Carriers: FedEx, UPS, or DHL (automatically selected based on your location)

7. Can I track my order?

Yes! Once your order is shipped, we’ll send you a tracking number by email. You can also track your order directly on our website.

8. My tracking hasn’t updated  what should I do?

If your tracking hasn’t updated after 48 hours, please email support@prestigepurse.store and we’ll look into it right away.

9. Can I change my shipping address?

Yes as long as the order hasn’t been processed yet. Contact us as soon as possible via email or live chat.

10. Can I cancel or modify my order?

Orders can be canceled or modified before shipping. If the order has already shipped, please refer to our Return & Refund Policy.

11. What is your return & exchange policy?

We offer a 30-day hassle-free return & exchange policy:

  • Items must be unused and in original condition

  • Returns: Full refund after product inspection

  • Exchanges: No, we don't accept exchanges.

Contact us to begin the process.

12. I received a damaged or incorrect item what now?

We sincerely apologize! Please contact us within 10 days of delivery. We’ll quickly arrange a replacement or refund after reviewing the issue.

13. Do you ship internationally?

Currently, we only ship within the United States.
International shipping is coming soon stay tuned for updates!

14. How can I contact PrestigePurse?

We’re here to help:

Still have questions?

We’re always happy to help. Your experience at PrestigePurse matters from your first visit to your final unboxing.