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Order Cancellation

At PrestigePurse, we want your shopping experience to be easy and worry free. We understand that plans may change, which is why we provide a clear and fair cancellation policy.

Cancellation Window

  • You may request a cancellation within 24 hours of placing your order.
  • After 24 hours, your order may already be in processing or shipping and cannot be cancelled.

Eligibility for Cancellation

  • If your order has not shipped yet, we will try our best to cancel it.
  • If your order has already shipped, it cannot be cancelled. However, you may still return it after delivery in accordance with our Return & Refund Policy.

How to Cancel

To cancel your order, please contact our support team immediately:

Include the following details for faster processing:

  • Your full name
  • Your order number
  • (Optional) Reason for cancellation

Refunds for Cancelled Orders

  • If your cancellation is approved, your payment will be refunded to your original payment method.
  • Refunds are typically processed within 10 business days, depending on your bank or card provider.

Non-Cancellable Orders

The following orders cannot be cancelled:

  • Orders that have already shipped
  • Customized, made-to-order, or limited-edition items

For such orders, you may request a return after delivery if eligible under our Return & Refund Policy.

Need Help?

If you are unsure whether your order can be cancelled, our support team will be happy to assist you.

At PrestigePurse, we believe shopping for handbags should be simple, reliable, and transparent.